How can we help you?

We offer Same-Day delivery in major cities like Mumbai, Delhi, and Bangalore for orders placed before 12 PM. Standard delivery takes 2-3 business days across India. Express delivery is available in select cities and takes 24 hours from order confirmation.

Yes, you can change your delivery address within 2 hours of placing the order. After 2 hours, the order enters the packing phase and address changes are not possible. If you need to change the address after this, you can cancel and place a new order.

You can track your order in real-time through your Motabhai account under "My Orders" or via SMS/Email notifications we send. Click on any order to see detailed tracking with delivery partner information, estimated arrival time, and live location updates.

If your order is delayed beyond the promised delivery date, contact our support team immediately. We'll investigate the delay and offer you a 10% refund or an extended 15-day return window as compensation.

Yes, we deliver 7 days a week across most areas. Deliveries are scheduled between 10 AM to 8 PM. You can specify your preferred delivery time slot while placing the order. Some remote areas may have limited delivery schedules.

Same-day delivery is absolutely free for orders above Rs 499. For orders below this amount, there's a small delivery fee of Rs 49. This service is available for most pin codes in metros and tier-1 cities.

We offer a hassle-free 10-day return policy on all products. Items must be in original, unused condition with all original packaging, accessories, and documentation. Returns initiated within 10 days are eligible for full refund minus applicable charges.

Log into your Motabhai account, go to "My Orders", select the product you want to return, and click "Return Item". Fill in the reason for return and we'll send you a prepaid return label. Pack the item securely and drop it off at any nearby collection point.

Once your returned item is received and inspected at our warehouse (typically 3-5 days after pickup), the refund is processed. You'll receive your refund within 2-3 business days to your original payment method.

Absolutely! You can exchange your product for the same item or an equivalent item within 10 days. If the new product costs more, you'll need to pay the difference. Exchanges are usually processed faster than returns, typically within 7 days.

Items used beyond normal testing, items with visible damage caused by the buyer, items without original packaging, custom-made or personalized products, and items purchased on final sale or clearance cannot be returned. Faulty products are always returnable within warranty period.

We accept all major payment methods: Credit Cards (Visa, Mastercard, Amex), Debit Cards, UPI, Net Banking, Mobile Wallets (Google Pay, PhonePe, PayTM), and Cash on Delivery (available in selected areas). You can also use EMI options on eligible products.

No-Cost EMI allows you to pay for products in monthly installments without any extra interest. We offer 3, 6, 9, and 12-month EMI options on purchases above Rs 5,000. The option is available with select credit cards and is processed instantly at checkout.

Yes, completely safe. We use industry-standard 256-bit SSL encryption and PCI DSS compliance for all card data. Only the last 4 digits and card type are stored. Your full card details are never stored on our servers and are tokenized by our payment partner for security.

Yes, we support UPI payments through all major UPI apps including Google Pay, PhonePe, and PayTM. UPI payments are instant and secure. You'll get an immediate confirmation, and the amount will be debited from your linked bank account instantly.

If your payment fails, you'll see an error message and the order won't be placed. Your payment won't be deducted. Try the transaction again with the same or a different payment method. If you continue to face issues, contact our support team at 1800-123-4567.

100% yes. All products on Motabhai are sourced directly from authorized distributors and manufacturers. We provide an official authenticity guarantee with every purchase. If any product is found to be counterfeit, we offer a full refund plus compensation.

To claim warranty, visit the service center authorized by the manufacturer with your product and original bill/receipt from Motabhai. Service is free for manufacturer defects. You can also contact us and we'll arrange doorstep service for high-value items.

Manufacturer warranty covers manufacturing defects, faulty components, and hardware failures. It does NOT cover physical damage, water damage, misuse, or wear and tear from normal use. Motabhai offers additional extended warranty protection for accidental damage on select products.

You can visit any authorized service center listed on the manufacturer's website. For convenience, Motabhai arranges on-call service for gadgets in major cities. Contact our customer support and we'll schedule a service appointment and arrange pickup from your location.

Yes, we offer certified open-box and refurbished products at discounted prices. These items have been tested, cleaned, and repackaged. They come with full warranty and are sold with the same return policy as new products. They're clearly marked as open-box in the product listing.

Click "Sign Up" on our website or app and enter your email or mobile number. Verify with the OTP sent to you, set a password, and provide basic details. You can also sign up with your Google, Facebook, or Apple account for quick registration.

On the login page, click "Forgot Password" and enter your registered email or mobile number. You'll receive a reset link or OTP. Click the link or enter the OTP to create a new password. The link expires in 30 minutes for security.

Go to your account settings, click "Mobile Number", enter your new number, and verify with an OTP. Your old number will be replaced immediately. You can also contact customer support to change your mobile number.

You can request account deletion from Settings > Account Settings > Delete Account. We'll ask you to confirm the reason. Your account will be deactivated immediately and all personal data will be deleted within 30 days per our privacy policy.

MB Reward Points are loyalty points you earn with every purchase. For every Rs 100 spent, you get 10 points. Points can be redeemed for discounts, free shipping, or exclusive products. Points expire after 2 years if not used. You can track and redeem them from your account dashboard.

Yes! We offer special pricing for bulk orders (10+ units). The discount varies based on quantity and product category. For bulk inquiries, contact our B2B team at bulk@motabhai.com or call 1800-123-4567 ext. 5.

Minimum order quantity is 10 units per SKU. However, we can discuss custom quantities depending on the product and availability. For unique requirements, please reach out to our B2B team with your specifications.

Absolutely. For bulk orders, we provide customized invoicing with your company details, purchase order numbers, and specific delivery requirements. You can also arrange credit terms with our B2B team based on credit verification.

Yes, our dedicated B2B team provides end-to-end support for corporate and bulk orders. We handle custom quotes, purchase orders, delivery coordination, and after-sales support. Email bulk@motabhai.com or call our B2B hotline for assistance.